Update 2021: We really hoped it would get better but there are still a number of complaints from Home users. Liquid Telecom which is now Liquid Technologies has revoked public/customer access to their traffic monitoring tool (Splynx) so you now can’t tell you bandwidth as received from the ISP.
The marketing has been improved to say that their speeds are now ‘up to’ rather than saying the exact speeds. They will try to lure complaining home users to get ‘Office/Business’ packages that are quite pricy.
They have now introduced an installation fee of UGX 120,000/- and there is a queue before one is connected.
Customers who haven’t renewed in over 4 months are emailed if they are still interested in the service and when on says no. A call is made to the client and the old equipment is picked up.
We noticed some of the old equipment one of the writers used at his residence was transferred and used in the connecting of another customer. (Yes we can tell from the paint and marking on the old router).
Some areas have had an improvement partly because of some infrastructure / Mast upgrades as well some customers leaving especially those in areas with fibre alternatives such as Zuku.
There still remain numerous complaints from customers and we are receiving reports and have done some tests on clients with ‘Liquid Business’ packages and service has deteriorated.
We wouldn’t recommend getting liquid telecom for home internet as per the time of this update.
That’s really thorough, Boses! Kudos! A friend of mine stopped paying for Liquid altogether. His argument was that it’s too expensive to gauge the quality of the internet by subscribing to a plan only for it to disappoint. Thank you for dredging up all the shady stuff Liquid does.
Mehn.. this is sadly entirely true. I have been a customer since March with Liquid Telecom’s internet both at home and Office, this tale is sadly true. I’ve had my personal battles with their customer care on poor speeds and uncompensated outages lasting 4-5 days before someone comes in to fix.
The last outage occured about a month ago when for some reason my router reset and I had to make up to about 20 calls and emails to different staff only for them to fix it 5 days later. I remember an office reconnection being restored 2 days after I made the payment.. (Don’t we deserve a refund for such service downtime?)
I remember receiving some very rude responses from the person managing their Whatsapp customer care line when I insisted and showed them proof of my poor speeds one time. Business owners, please hire people who care for your business to represent you, sometimes the people we hire just let us down by the way they handle our customers.
Liquid Telecom clearly bit more than they can swallow and it seems management has not taken time to come up with real solutions to their capacity issues which frustrates their staff as well.
Not to say their service has been entirely bad. There are times I have enjoyed good speeds with Liquid Telecom, streamed movies and played playstation online with friends but these are like the number of times we have had a free and fair presidential election in Uganda. After complaining bitterly for 2 months (about my home connection) their technician came and resolved my 5 days outage and also restored some sensible speeds which are still not consistent. Luckily I am away from home most of the time so I witness their terrible service less these days.
Do they sleep well at night? This same question has been on my mind several times – Some Ugandans will take over a great business idea and turn it into a nightmare. They have climbed high up a mango tree and are enjoying the mangoes while also cutting down the same branch they are seated on. I wonder why this is hard for Liquid Telecom management to see. When I had just got my connection back in March 2020 I excitedly told my friends about this service and reccomended they get it too – Sadly one of the friends I was marketing this service to back in March is the one who shared this article with me today. You can’t strive in business with such publicity unless ones strategy is to target uninformed prospects.
I’m still using them as my ISP because I’m lazy to look for a better offer. I guess I just haven’t checked the market throughly for an option that will give me at least up to 5mbps (even when I’m paying for 20 mbps) at Ugx169k per month.Somebody please hit me up with a better offer – I swear I will divorce these guys.
This is sooo true. Personally I have experienced all this on my office connection. Really how does the CEO feel about all this..and the staff. Of recent while I was going to pay for the internet, I had complaints..tooo many complaints about speeds and outages. And moreover i was on the office package which apparently has “fixed” internet speeds..no fluctuations at all but heyy..let’s look at the reality. Office package is as messed up as home and there’s no such thing as stable internet speeds. I bargained for a reduction of what I had to pay and unfortunately after expressing myself properly to them, I was still made to pay for all the shitty connection I had. I won’t talk much but liquid telecom, I am so disappointed in you. Why do u advertise something you can’t offer??
This is really sad. Thanks Boses for the details, people need to hear such honest reviews before buying a product esp something like internet which we use everyday. Looking forward to the 20Mhz to 40Mhz hack.
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