Hellofood now uses funky Software to Improve Delivery Process and customer Experience


Hellofood, Uganda’s leading online food delivery marketplace, has Introduced the V-work software now used by the company’s operations and delivery department.

The software helps to pin- point the exact location of the Delivery Riders or Boda bodas as they are commonly known, the Operations Team can see exactly where the riders are stationed. They are then able to assign riders who already have smart phones, to collect orders from restaurants while determining the amount of time it will take from pick time at the restaurants to delivery at the customer’s location and also send a softcopy of the exact order the customer placed to the riders.

Ron Kawamara, Managing Director HelloFood Uganda, said, “Customer experience is of utmost importance to us, and as such we continue to optimize and incorporate the latest technology to improve on it. And the obvious place to start is the delivery and operations systems. The software uses GPS to track the location of the riders and also furnish them with the exact orders placed by the customers which is better than calling them.”

“The software also helps streamline the dispatch process for the riders and thus operation system is now more efficient. This technology also helps the company maintain a level of transparency with customers who may be anxiously waiting on their meals and would like to inquire how far a long it will be before their meal arrives either to their office or home; as we are now able to accurately communicate with customers about their arrival of their meal, with accurate follow-ups,” Ron added.

For those that would like to take advantage of this New improved customer experience, or to see what else HelloFood has to offer, orders can be placed online at www.hellofood.ug or through the hellofood app, which is available for free on Android, iOS, Blackberry, and Windows Phone devices.