Uber has confirmed it will shut down operations in both Nigeria and Uganda from September 2, 2026, in what is one of the most significant exits from African tech markets this year.
The decision, confirmed through an official spokesperson statement, is described as the result of a thorough review of business priorities and investment focus across the continent. Uber has been clear that the exit is limited strictly to these two markets and does not affect its operations elsewhere in Africa.
“After a thorough review, we have taken the difficult decision to wind down operations in Nigeria and Uganda, effective September 2, 2026,” the spokesperson said. “Uber remains deeply committed to Sub-Saharan Africa, where we continue to see robust growth and long-term opportunity.”
What Happens to Drivers and Riders
For drivers, Uber says it has already been in touch with active driver-partners and will extend a token of appreciation as they transition over the coming period. The company has not disclosed how many drivers or riders are affected in either market.
Rider support will remain available for 21 days after operations cease to assist with outstanding queries and transition-related matters.
Uber for Business customers in both countries will also see services discontinued, and Uber says it is in direct contact with business partners to support them through the process.
What About User Data
Rider data will continue to be handled in line with applicable data protection laws and Uber’s privacy policies. The company says it will limit data retention to what is legally required and maintain appropriate security controls. Riders who have questions about their personal data or wish to submit a privacy request can do so through Uber’s privacy inquiry portal at help.uber.com.
What This Means for Uganda
For Kampala specifically, Uber has been one of the more recognisable ride-hailing options in the city alongside local competitors. Its exit opens a clear lane for alternatives like Bolt and home-grown platforms that have been quietly building out their presence in the market.
Uber’s departure does not necessarily signal weakness in the Ugandan or Nigerian ride-hailing markets. The framing from Uber is one of strategic concentration, focusing resources on markets where it believes it can generate the most value for both drivers and riders at scale. What that means in practice is that two of Africa’s most populous and commercially active markets have been deemed lower priority than others.
Competitors operating in both countries will be watching this closely. A sudden absence of Uber from the market on September 2 means thousands of regular riders will need alternatives, and that is not a small opportunity.
