My Telkom a self-care mobile app for mobile devices has today been launched by Telkom Kenya on both Android and iOS to enable customers to check balances for airtime, voice or internet bundles, top up airtime and buy Internet bundles and to redeem points from Telkom’s Ziada loyalty programme. Telkom Kenya is the sole provider of landline phone services in Kenya. It was previously a part of the Kenya Posts and Telecommunications Corporation which was the sole provider of both postal and telecommunication services
Using the app, Customers will be able to contact Customer Care directly, in-app, by calling, texting or on social media; or locating the nearest Telkom Retail Shop.
Speaking at the launch of the App, Mr Levi Nyakundi, Telkom’s Chief Marketing Officer noted that “The My Telkom self-care app offers an additional touch point for our customers. From a single digital platform, customers have a dashboard from which they can not only access different features of their accounts but also interact with our Customer Care representatives to address their concerns. The app gives the customer an opportunity to enjoy the experience by placing greater control in their hands.”
The zero-rated app is only available to pre-paid customers. Customers who successfully download and log into the app from the Google Play Store or Apple App store receive a one- time offer of 300 MB upon successful download of the App.
“We always focus on the customer and aim to deliver value in all our propositions. This app is loaded with functionalities that are tied to the everyday needs of the consumer. It will continue evolving, based on feedback and the dynamic customer trends,” says Mr Nyakundi.
Credits: IT News Africa